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Game Freezes on Load Screen

Posted: Sat Jun 02, 2018 4:40 am
by Taliph Krattic
I've been having this issue since I downloaded the game from the Microsoft Store. I haven't actually been able to get into the game because it freezes on the load screen. The load bar on the bottom stops just over 50%. I have internet connectivity because I am able to do other things online while waiting for the game to load. I have uninstalled and reinstalled a couple of times with no change in the result. Let me know if there is anything else I can try.

Re: Game Freezes on Load Screen

Posted: Mon Jun 04, 2018 2:44 pm
by InstantWarSupport
Hello Taliph,

Thanks for your feedback.

The team is working on fixing these issues with the loading for Windows.
Can you please share with us the error message you have received?


Thank you in advance for the understanding.

Re: Game Freezes on Load Screen

Posted: Tue Jun 05, 2018 4:19 am
by Taliph Krattic
I do not get an error message. The load screen just stops. This is all I get to see of the game. I have the firewall permissions set. I am at a loss.

Image

Re: Game Freezes on Load Screen

Posted: Tue Jun 05, 2018 8:05 am
by InstantWarSupport
Hello Taliph Krattic,

Thanks for the provided screenshot.

Can i kindly ask you to reach out to the support team and they will focus on resolving the loading issue you have.

Please check the below site:
Instant War

There is a "Support" button on the bottom right corner.

Many thanks in advance for the understanding and patience.