we are sorry for the late reply. We would need some additional system information about your PC to help resolve the issue as quickly as possible.
Please follow the steps bellow to export your System Information to a single file:
1. Open System Information, you can do this by going to :
- Start menu.
Search System Information and press Enter.
2. Select the information you want to export. For example, if you select System Summary, you'll be exporting every piece of information. However, if you only want to export your computer's graphic card details, you can simply select Display.
3. Click on File
4. Click on Export
5. Browse the location to save
6. Enter a descriptive name and click Save
to complete the task.
You can find additional details about the ways to find or export system info from the link here
Please contact our support team through this email address InstantWarHelpdesk@playwing.com
and attach the exported System Information Report file the your message.
Let us know if you have any additional questions or issues.