account based, not device based

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MeanOldMan
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account based, not device based

Post by MeanOldMan » Sun Jul 01, 2018 2:21 pm

I want to play my same game on multiple devices. I like to play on my surface when I'm on the pooper or watching tv with family. I also like to play on my desktop with big screens.

Also, War Planet used to handle gamefile when they first came out like you guys. I upgraded my windows and lost my game file, and had to start all over. How do you guys protect against this happening?

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InstantWarSupport
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Re: account based, not device based

Post by InstantWarSupport » Fri Jul 06, 2018 10:11 am

Hello Commander MeanOldMan ,

Thanks for your question.

Our team is working on this option and cross platform account linking with priority.
However, for the moment we can not provide a clear ETA when it will be completed and available.

Thanks once again for your question and understanding.
Have a great day,
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Prometheus
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Re: account based, not device based

Post by Prometheus » Wed Jul 11, 2018 11:59 pm

It used to be that the game account roamed on profiles with Windows.
I.e., if I logged in with the same Microsoft ID on two separate PCs, I could play the same account on both PCs.
I used this to be able to play on both my Windows tablet as well as my desktop.

I got my replacement for my tablet today and installed Instant War on it - but was greeted with the tutorial instead of the game state of my old tablet/desktop.

Of note, all other games transferred across fine.

I can only surmise that this is either something that you changed (or accidentally broke) with the new release, as it worked fine before.

If you have any tips on how I can move my game state to my new tablet, I'd appreciate that. I had a look at your WUA isolated storage files, but decided that I should probably not mess with them...

Thanks!

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InstantWarSupport
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Re: account based, not device based

Post by InstantWarSupport » Wed Jul 18, 2018 9:44 am

Hello Prometheus,

Thanks for your question.

At the moment there is no account linking option, but we may be able to manually transfer your progress.

Could you please send a message to the Support Team from the device you plan on using?
If you already did send a request to the team, we will be able to answer it today.

Thank you in advance.
Have a great day,
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