Lost account

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Posts: 1
Joined: Fri Nov 09, 2018 3:41 am

Lost account

Post by kormega82 » Fri Nov 09, 2018 3:47 am

To night I tried to log on and it kept crashing on me so I decided to reinstall the game and see if that would fix the problem. Well the good news is it did but now its got me starting all over . So I read the instructions on how to recover my account and every time I try to his the new game button it wont allow me it says ive "tried to perform this option to many times" Which is wrong because this was the message I got on my first attempt. I have emailed help but have not got a response as of yet. I really hope that my problem can be fixed cause I have spent too much money to just lose it all.

General of the Army
General of the Army
Posts: 161
Joined: Mon Apr 23, 2018 8:40 am
Location: Instant War

Re: Lost account

Post by War.Advisor » Mon Nov 12, 2018 8:09 am

Hello Commander kormega82,

we are sorry to hear about the issue. Could you contact our customer support and provide the following details, please:
- the server you are playing on
- your in-game name
- the OS type and version of your device (i.e. iOS, Android etc.)
- the date on which you logged into your account last

Please, kindly note that the NEW GAME process has a 24hr cool-down.

Thank you for your patience and understanding,
Instant War team
Best of luck on the Instant War battlefield ^^

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