Can't log into account
Moderator: InstantWarSupport
Can't log into account
I cannot log into my account. I got home and I loaded the game up and it showed my account (or name) on the game, "Sebz", but then my computer shut off suddenly. I restarted it but then when I logged on it was a different account or something. I am NOT going to start all over from square one and I have heard a few other players are having the same issue. If you could fix this ASAP I would appreciate this VERY much and it will help out the others who are having the same problem. I don't ever recall linking an account either and I hope this doesn't hurt you too much when you try to fix this issue. Bye!
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- General of the Army
- Posts: 253
- Joined: Mon Apr 23, 2018 8:40 am
- Location: Instant War
- Contact:
Re: Can't log into account
Greetings Commander Sebz,
we are sorry to hear about the issue you experienced. Could you contact our Customer Care team by logging into Instant War and going to MENU> MORE> CONTACT US.
Please kindly note that your other topic on the issue will not be approved because it is a duplicate topic.
Best Regards,
The Instant War team
we are sorry to hear about the issue you experienced. Could you contact our Customer Care team by logging into Instant War and going to MENU> MORE> CONTACT US.
Please kindly note that your other topic on the issue will not be approved because it is a duplicate topic.
Best Regards,
The Instant War team
Best of luck on the Instant War battlefield ^^


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- General of the Army
- Posts: 253
- Joined: Mon Apr 23, 2018 8:40 am
- Location: Instant War
- Contact:
Re: Can't log into account
Hello Commander Sebz,
We ran a check on your existing game progress for your account "Sebz". The progress is still linked to your Microsoft Account. Here's what you need to do in order to restore your existing game progress:
1. Start Instant War (it should be running with a new account)
2. Go to MENU> MORE> ACCOUNT
3. Tap/ Click on the Microsoft Account button and select the Microsoft Account you used with your "Sebz" account.
4. You will be asked if you wish to load your previous progress.
5. Confirm your choice and enjoy Instant War from your original Account
Let us know if there are any additional details that you may need,
The Instant War Team
We ran a check on your existing game progress for your account "Sebz". The progress is still linked to your Microsoft Account. Here's what you need to do in order to restore your existing game progress:
1. Start Instant War (it should be running with a new account)
2. Go to MENU> MORE> ACCOUNT
3. Tap/ Click on the Microsoft Account button and select the Microsoft Account you used with your "Sebz" account.
4. You will be asked if you wish to load your previous progress.
5. Confirm your choice and enjoy Instant War from your original Account
Let us know if there are any additional details that you may need,
The Instant War Team
Best of luck on the Instant War battlefield ^^


Re: Can't log into account
Can we please just go to a login with an user name/email and password many people I know lost access to thier accounts because they upgraded thier phone or broke it or some other reason and lost thoer accounts
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- General of the Army
- Posts: 253
- Joined: Mon Apr 23, 2018 8:40 am
- Location: Instant War
- Contact:
Re: Can't log into account
Greetings Commander DarcLord,
thank you for the feedback. Your suggestion will be forwarded to our development team.
The Instant War team
thank you for the feedback. Your suggestion will be forwarded to our development team.
The Instant War team
Best of luck on the Instant War battlefield ^^


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- Private First Class
- Posts: 30
- Joined: Sat Mar 09, 2019 3:42 pm
Re: Can't log into account
I have a friend who is having this exact same problem had logged in and his game is gone and getting no reply from support .. you need to make this log in easier .. too many people are losing their accounts
Re: Can't log into account
Please just go to name and password