Can't log into account

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Sebz
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Posts: 1
Joined: Mon Dec 17, 2018 9:36 pm

Can't log into account

Post by Sebz » Mon Dec 17, 2018 10:07 pm

I cannot log into my account. I got home and I loaded the game up and it showed my account (or name) on the game, "Sebz", but then my computer shut off suddenly. I restarted it but then when I logged on it was a different account or something. I am NOT going to start all over from square one and I have heard a few other players are having the same issue. If you could fix this ASAP I would appreciate this VERY much and it will help out the others who are having the same problem. I don't ever recall linking an account either and I hope this doesn't hurt you too much when you try to fix this issue. Bye!

War.Advisor
General of the Army
General of the Army
Posts: 235
Joined: Mon Apr 23, 2018 8:40 am
Location: Instant War
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Re: Can't log into account

Post by War.Advisor » Tue Dec 18, 2018 12:07 pm

Greetings Commander Sebz,

we are sorry to hear about the issue you experienced. Could you contact our Customer Care team by logging into Instant War and going to MENU> MORE> CONTACT US.
Please kindly note that your other topic on the issue will not be approved because it is a duplicate topic.

Best Regards,
The Instant War team
Best of luck on the Instant War battlefield ^^
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War.Advisor
General of the Army
General of the Army
Posts: 235
Joined: Mon Apr 23, 2018 8:40 am
Location: Instant War
Contact:

Re: Can't log into account

Post by War.Advisor » Tue Dec 18, 2018 1:11 pm

Hello Commander Sebz,

We ran a check on your existing game progress for your account "Sebz". The progress is still linked to your Microsoft Account. Here's what you need to do in order to restore your existing game progress:
1. Start Instant War (it should be running with a new account)
2. Go to MENU> MORE> ACCOUNT
3. Tap/ Click on the Microsoft Account button and select the Microsoft Account you used with your "Sebz" account.
4. You will be asked if you wish to load your previous progress.
5. Confirm your choice and enjoy Instant War from your original Account

Let us know if there are any additional details that you may need,
The Instant War Team
Best of luck on the Instant War battlefield ^^
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DarcLord
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Posts: 62
Joined: Tue Oct 23, 2018 9:30 pm
Location: Temple

Re: Can't log into account

Post by DarcLord » Sun Jan 06, 2019 6:54 pm

Can we please just go to a login with an user name/email and password many people I know lost access to thier accounts because they upgraded thier phone or broke it or some other reason and lost thoer accounts

War.Advisor
General of the Army
General of the Army
Posts: 235
Joined: Mon Apr 23, 2018 8:40 am
Location: Instant War
Contact:

Re: Can't log into account

Post by War.Advisor » Mon Jan 07, 2019 4:37 pm

Greetings Commander DarcLord,

thank you for the feedback. Your suggestion will be forwarded to our development team.

The Instant War team
Best of luck on the Instant War battlefield ^^
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Killercougar
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Joined: Sat Mar 09, 2019 3:42 pm

Re: Can't log into account

Post by Killercougar » Sat Apr 20, 2019 9:55 pm

I have a friend who is having this exact same problem had logged in and his game is gone and getting no reply from support .. you need to make this log in easier .. too many people are losing their accounts

DarcLord
Specialist
Specialist
Posts: 62
Joined: Tue Oct 23, 2018 9:30 pm
Location: Temple

Re: Can't log into account

Post by DarcLord » Sun Apr 21, 2019 8:01 am

Please just go to name and password

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