Inbox

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DarcLord
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Inbox

Post by DarcLord » Thu Jun 06, 2019 5:34 pm

If I attempt to delete any messages whether single or mass it crashes the game this goes for all tabs. Not to mention when I restart the app all messages are reset to new

DarcLord
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Re: Inbox

Post by DarcLord » Fri Jun 07, 2019 11:50 am

DarcLord wrote:
Thu Jun 06, 2019 5:34 pm
If I attempt to delete any messages whether single or mass it crashes the game this goes for all tabs. Not to mention when I restart the app all messages are reset to new
For those brave enough uninstall and reinstall the app it fixes the bug

War.Advisor
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Re: Inbox

Post by War.Advisor » Mon Jun 10, 2019 10:52 am

Hello Commander DarcLord,

thank you for sharing your approach with the Forum Community. Please make sure your device has not ran out of storage space before trying any other fix for the issue. Our dev team pushed a fix to the live servers last week, that should take care of the issue. We will continue to investigate further to make sure we take care of any potential crash causes and prevent them from reaching the Commanders on the Live Servers.

Best Regards,
The Instant War team
Best of luck on the Instant War battlefield ^^
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phantom
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Re: Inbox

Post by phantom » Tue Jun 11, 2019 1:09 pm

This issue is still not fixed!

War.Advisor
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Re: Inbox

Post by War.Advisor » Tue Jun 11, 2019 1:36 pm

Greetings Commander phantom,

we are aware that some Commanders are still experiencing issues. Please follow these steps and let us know if they helped you:

- Try to delete as many messages from your Inbox as possible to deal with performance issues or crashes
- In your Inbox, try to “Mark all as read” in case you can’t find your rewards in the Inbox. This should reclaim the rewards.

Best Regards,
The Instant War team
Best of luck on the Instant War battlefield ^^
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Crocker
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Re: Inbox

Post by Crocker » Fri Jun 14, 2019 8:00 pm

As of today I have the same problem:
1. When trying to delete around 100 messages from Inbox the game freezes for several tents of seconds;
2. Few times it crashed;
3. During deletion attempt there is noticeable high disk activity (60-150 MBps during freeze time for 40+ seconds);

I am using Windows 10. There is no issue with disk free space.

I can not imagine what kind of "futuristic technology" is required to delete few hundreds Bytes from the persistent storage device (aka HDD or SSD)?
This should be routine operation since DOS (1981.).
Is this a game or "SSD killer APP"?

Crocker
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Re: Inbox

Post by Crocker » Fri Jun 14, 2019 8:17 pm

Here you have some screenshots attached with disk utilization during Inbox messages deletion.
I also noticed that it takes around 15 seconds to delete every second Inbox message. So one is deleted immediately and next one is deleted with freeze of about 15 sec and so on. Very strange...
Attachments
InstantWar capture SSD activity 3.PNG
InstantWar capture SSD activity 3.PNG (11.73 KiB) Viewed 597 times
InstantWar capture SSD activity 2.PNG
InstantWar capture SSD activity 2.PNG (11.59 KiB) Viewed 597 times
InstantWar capture SSD activity 1.PNG
InstantWar capture SSD activity 1.PNG (7.77 KiB) Viewed 597 times

War.Advisor
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Re: Inbox

Post by War.Advisor » Mon Jun 17, 2019 10:29 am

Greetings Commander Crocker,

thanks for getting in touch. As previously announced, our development team fixed the Inbox issue. A client update will be required before it can take effect and resolve the problem across all platforms (iOS, Android & Windows). While we cannot give an exact date for the client update, we would like to assure you that it is going to be soon.

Best Regards,
The Instant War team
Best of luck on the Instant War battlefield ^^
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FIST6
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Re: Inbox

Post by FIST6 » Thu Jun 20, 2019 2:55 pm

This issue is not fixed..you can’t delete mail at all it crashes the game every time..how about you actually do something to fix it instead of just saying that you did it..it’s very obvious that you haven’t. It’s not a hard fix any high school coder could do it..now go do some work and fix the problem..hopefully it won’t take as long as it took you to do the last worthless update

War.Advisor
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Re: Inbox

Post by War.Advisor » Fri Jun 21, 2019 8:28 am

Hello Commander FIST6,

thank you for the constructive comment. As we kindly noted, a client based update will be pushed soon to our live servers. This will take care of the issue with the Inbox messages.

Have a great day,
The Instant War team
Best of luck on the Instant War battlefield ^^
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