My Purchase hasn't been processed yet!
Your purchase may be delayed because our servers are processing large amounts of purchase requests! Please Try to restart the game, log out and into your account to see if your purchase has been received. In case it is not received, please contact our support team with your account name and purchase type so they can take care of the issue.
Can my purchase get refunded?
Purchase refunds are not available in Instant War. The Instant War Realm is balanced and reversing players purchases can greatly impact the outcome of battles and city development - this will lead to a very unpleasant experience for a large amount of the players.
In addition each purchase in Instant War requires a confirmation. This way you can avoid purchasing gold or other items by accident